Privacy Policy
Last updated: [to be confirmed]
This page explains what personal data we collect, what we do with it, and how you can get it changed or deleted.
What we collect
- Account and order data: name, company, billing and delivery address, email, phone, and VAT or tax number if you supply one.
- Payment data: card and bank details are handled by our payment providers. We never store full card numbers on our servers.
- Technical data: IP address, browser and device type, pages viewed, and the search terms you enter on the site.
- Correspondence: emails, chat messages and support requests you send us.
Why we use it
- To take, process, pick, pack and deliver your order.
- To handle returns, warranty claims and technical questions.
- To meet tax, customs and export-record obligations.
- To send order and dispatch updates — always, because they are part of the service.
- To send product news and offers — only if you opt in, and every message has a one-click unsubscribe.
Who we share it with
Couriers and freight forwarders, payment processors, our hosting and email providers, and tax or customs authorities where the law requires it. We do not sell personal data.
Cookies
- Strictly necessary — cart, session and language preference. The site cannot work without these.
- Analytics — aggregated page and search usage, used to decide what to stock and what to fix.
- Marketing — [to be confirmed]. If used, they can be refused at the cookie banner without losing site function.
International transfers
Our warehouses and service providers are located in [to be confirmed]. Where data is transferred outside your region, we use [to be confirmed] to protect it.
How long we keep it
Order and invoice records: [to be confirmed], because tax and customs rules require it. Support correspondence: [to be confirmed]. Analytics: aggregated after [to be confirmed]. Marketing consent records: until you withdraw consent, plus a short period to prove we honoured it.
Your rights
You can ask for a copy of your data, have it corrected or deleted, receive it in a portable format, object to certain processing, or withdraw consent at any time. Email [to be confirmed] and we will respond within [to be confirmed]. If you are not satisfied, you can complain to your local data protection authority.
Security
Traffic to the site is encrypted. Access to customer data is limited to staff who need it to do their job, and is logged. If a breach affects your data, we will tell you and the relevant authority as the law requires.
Contact
[to be confirmed] — or write to [to be confirmed].